Terms of Service

Please read this before you rely on it. These terms are a plain-English starting point, not legal advice. Before taking paying customers you should have a solicitor review them against your actual business and jurisdiction.

These terms govern your use of Crewly360 ("the Service"), a web application combining customer relationship management, task tracking and HR tools. By creating a workspace you agree to them.

1. Your account and workspace

• You must give accurate information when signing up, and keep your login details secure.
• The person who creates a workspace is its administrator and controls who else may join.
• You are responsible for everything done under accounts in your workspace.
• You must be at least 16 years old, or have permission from your employer to use the Service on their behalf.

2. Your data belongs to you

You keep all rights to the information you put into Crewly360. We store and process it only to provide the Service to you. We do not sell it, and we do not use it to train machine-learning models.

You can request a copy of your workspace data, or ask us to delete it, at any time. See the Privacy Policy.

3. Acceptable use

You agree not to:

• Break the law, or use the Service to help someone else do so.
• Upload malware, or attempt to gain access to another organisation's workspace.
• Probe, scan or load-test the Service without our written permission.
• Resell or white-label the Service without an agreement with us.

We may suspend a workspace that puts the Service or other customers at risk.

4. Trials, plans and payment

• New workspaces get a free trial. No card is required and nothing is charged automatically when it ends.
• Paid plans are billed in advance. Prices exclude VAT, which is added where applicable.
• You can cancel at any time. Cancelling stops future charges; we do not refund part-months unless the law requires it.
• We will give at least 30 days' notice by email before changing a price.

5. Availability

We work to keep the Service available and to back up your data, but we do not promise uninterrupted service. We may take it offline for maintenance, and will give notice where we reasonably can.

6. Payslips and HR records

Crewly360 distributes payslips that you upload; it does not calculate pay or tax. You remain responsible for the accuracy of payroll figures and for meeting your employment and tax obligations.

7. Ending your use

• You may close your workspace at any time from Settings, or by asking us.
• We may end an account that seriously or repeatedly breaches these terms, with notice where practical.
• After closure we keep your data for 30 days so it can be recovered by mistake-correction, then delete it.

8. Liability

The Service is provided as-is. To the extent the law allows, our total liability to you in any 12-month period is limited to what you paid us in that period. We are not liable for lost profits or lost data beyond that limit. Nothing here limits liability that cannot lawfully be limited.

9. Changes to these terms

We may update these terms. For material changes we will email workspace administrators at least 30 days beforehand. Continuing to use the Service after a change means you accept it.

10. How to contact us

Questions about these terms, your subscription or your account go to support@crewly360.com.

11. Governing law

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction over any dispute.